Returns, Refunds & Exchange Policy
If something's not right, we'll make it right.
Vintage Vibes, Zero Patience - Exchange policy
5.1 Personalized Items—Due to their custom nature, personalized items are non-refundable and non-returnable, except in case of manufacturing defects or errors made by us.
5.2 Non-Personalized Items—Non-personalized items may be returned within 30 days of delivery if unused, unworn, and in original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
5.3 Defective or Incorrect Items—If you receive a defective or incorrect product, contact us within 7 days of delivery with photos and order details. We will repair, replace, or refund the item at our discretion.
Eligibility
To be eligible, items must be in their original, unused condition—free from scents, stains, or signs of wear. All tags must remain attached, and items should be returned in their original packaging. Proof of purchase or an order number is required for all returns.
Non-Returnable Items
Some items are just for you and nobody else. We cannot accept returns on custom-made orders, used linens or textiles, bulk orders, or gift cards. Sale items are final sale unless they arrive damaged.
Refunds
Once we receive and inspect your return, we'll notify you via email regarding the status of your refund. Approved refunds are processed back to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
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