Shipping & Delivery
Handcrafted Preparation (Quality Takes Time)
Every item at Grumpy Grandma & Co. is made with personalized attention and a healthy dose of sass. Please allow 3–5 business days for us to prep your order. We aren’t a warehouse; we’re a workshop, and good things come to those who wait.
Shipping Estimates (Expect the Unexpected)
Domestic orders typically arrive within 5–10 business days once shipped. Just a heads‑up—we don’t run the postal service. If your package decides to take the scenic route through Alberta, take a breath, maybe pick up a new hobby, and let it enjoy its little adventure. It’ll show up, promise.
Tracking Your Loot
You’ll get an automated email with a tracking number as soon as we drop off your package. If the tracking says ‘In Transit,’ then yes—your order is out there living its best life. We see the same tracking screen you do, so we can’t provide live GPS updates… unless you want us to make something up.
Missing Packages & Delivery Drama
If your tracking says ‘Delivered’ but your porch is empty, check with your neighbours or that one suspiciously convenient bush where delivery drivers like to stash things. If it’s truly nowhere to be found, reach out to the carrier—they’re the ones with the delivery superpowers. We make the goods, not hide‑and‑seek challenges.
Global Grumpiness (International Shipping)
We ship worldwide for anyone who appreciates handmade quality from afar. Just a heads‑up: you’re responsible for any duties and taxes charged by your country. If a package gets hit with fees, that’s between you and customs—those folks play by their own rules. And if you refuse the package because of the charges, shipping can’t be refunded. Think of customs as the quirky side‑quest of international shopping… not our invention, but part of the adventure.
Where's My Confirmation?
Check your spam folder before sending the classic “I didn’t get an email” message. Sometimes our confirmations get filtered out by bots who apparently can’t handle our personality. If it’s been 5 days and you still see nothing, then yes—you officially have permission to reach out.
Still Confused?
We’re always happy to help solve any real shipping mysteries—just send us a message. But give the info above one more quick read first. Most of the time, the answer is already sitting here, patiently waiting to be noticed… kind of like your package.